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We are pleased to announce we won the ServiceRage Happy Customer Award for 2014. Thanks so much to our incredible staff and our amazing customers for making it possible!
We’re a new sort of health insurance that’s easy to understand, great value and above all: human. This is the health insurance that we want ourselves.
health insurance that we want We don’t do snail mail or unnecessary paperwork and neither should you. Our aim is that you can do it all online whenever you want, and that means less hassle.
Our doors are open 24/7 and we leave it up to you to decide how you want to interact with us. Easily manage your policy via our website, tweet at us, or have a good old-fashioned conversation with a human being.
Where have you been all my life? Just claimed online, took me 2 minutes and I got 65% back on my remedial massage. Awesome! Health insurance has NEVER been this easy, you guys rock!
Merry Christmas to you all and keep doing what you’re doing because you’re the only ones doing it right :)
Impressed with the level of service received so far and it's never difficult to make the phone call for assistance.
I found the whole joining process really easy and hassle free! Just the way I like it.
Many many thanks for your time and patience (over live chat assistance). I’m glad that I decided to join with your company, such pleasurable helpful people you are.
I am writing to congratulate you on your services with your customer service team and to let you know that I was extremely happy with the customer service Jackson provided.
He talked me through the website and guided me to the best health cover that would suit me. He set up a policy for me with health.com.au and arranged the clearance authorisation certificate from my old fund. Thank you Jackson, great work and well done; should be more people in the world like you. Thank you health.com.au, I look forward to dealing with you in the future.
I was wanting to leave positive feedback for Elizabeth, one of your employees in the customer service department.
I recently joined health.com.au and had a small issue where one employee had given me the wrong information. I was quite frustrated but was lucky enough to call up and speak with Elizabeth who explained everything to me properly then went out of her way to help me rectify the situation which has made me feel happy with my decision to join your health fund.
I think that your company is very fortunate to have such a fantastic employee and that she should be recognized for providing such a high standard of customer service.
We’ve been a member for only 3 weeks and feel as though we now belong to a club. My wife had nearly 40 years membership with HCF and the both of us since we were married 20 years ago. Sure they were there for the babies and our different illnesses over the years, but it felt like it was them against us and visa-versa and when you went to claim you felt as though you were robbing them and they only had to give back as little as possible and I could never work out what our claim entitlements were (we were Top Cover Plus) and it was all very confusing.
health.com.au is a breath of fresh air, you are very helpful and not pushy. I know exactly what our entitlements are and I can see how much everything costs.
Thanks for your help getting over the start of my interface with health.com.au. I get nervous with all things online and I could have got frustrated and cancelled my cover and gone over to bricks and mortar.
But you saw me through my policy print and my first claim and I love it - and we are saving trees.
have just been told I'm one of the first people to sign up direct on health.com.au, I’m actually really happy with my decision to go with you, and thanks for your correspondence. At 26 (and no longer being covered under my parents policy) this is the first time I have had to go through the research and comparison process for myself, and have chosen you guys on the basis of your coverage being easy to understand (this seems to be v rare from looking at the others!), at a very reasonable price compared to equivalent coverage I would get elsewhere. Looking fwd to a happy, healthy future with you guys!
Visit our knowledge centre to find easy to understand answers to your questions - from how to claim to government information.Get Support
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Drop us a line 1300 199 802