A customer service dream team
We pride ourselves on our outstanding customer service team – it’s been our goal from the very beginning. We rigourously train our staff to be the kindest, most human and knowledgable customer service team this side of the equator.Chat now
Meet the management team
Check out our leadership group who are passionate about challenging the health insurance industry to be better.
Mark Valena is an experienced Business Executive. He came to the helm at GMHBA in early 2008 following seven years as the CEO of Medical Defence Association Victoria. MDAV was Victoria’s largest medical professional indemnity insurer (with an 18% national market share) and as a not-for- profit organisation, in a highly regulated insurance market operating in the health sector, provided a sound experience base for his current role at GMHBA.
Mark has significant experience in the negotiation and implementation of mergers and business transitions at MDAV, NRMA and Fortis Insurance. Through these transitions Mark was able to create an environment of goodwill and navigate through many complex agendas leading to retention of members and employees. Mark is an Australian Chartered Accountant who has a Bachelor of Business and a Graduate Certificate in Innovation & Service Management.
Tony is responsible for leading GMHBA’s Private Health Insurance team which includes GMHBA Health Insurance, Frank Health Insurance, Health.com.au and Budget Direct Health Insurance.
With an extensive 15 year health insurance background and more than 18 years in corporate executive positions, Tony has gained experience and capability across a number of key functional areas including sales, marketing, product, provider relations and customer service delivery.
Tony holds a Bachelor of Business and has experience leading the development of corporate strategy, major strategic projects, productivity improvements and customer value proposition redesign.
Paul is responsible for leading the Information Systems, IT and Web division at GMHBA.
Recognised as a leader, Paul has 15 years’ experience leading technical teams delivering high performing business solutions that are aligned to business goals. In his 4 years at GMHBA, Paul has built a responsive Information Systems department that has seen substantial improvement to business systems and infrastructure while creating a strong service culture.
Paul holds a Bachelor of Computer Systems Engineering from RMIT.
Tim is a Human Resource practitioner with over 17 years’ experience in HR generalist roles and has specialist skills in Learning and Development and Organisational Development functions. Tim has had a long career in Automotive Development, in roles ranging from HR consultancy, Learning and Organisational Development and international experience in the Asia Pacific region. Tim’s experience in Asia Pacific has developed an ability to understand organisational cultures and build relationships based on trust and respect.
Tim and his team provide a comprehensive range of HR services at GMHBA. Tim describes HR’s main purpose as aligning an organisations culture with its strategic direction.
Tim is responsible for leading GMHBA’s Finance function and diversification activities. Tim has both professional services and corporate experience, bringing to our team, a strong financial and analytical focus.
Tim is an experienced finance professional and has over 20 years’ experience in financial services, leading teams in Melbourne, Sydney and London.
Tim has significant experience working with complex financial institutions, focusing on improving financial and operational performance and governance in highly regulated environments. He holds a Bachelor of Commerce and is a Chartered Accountant.
Matt is a strategic marketing professional with extensive experience at leading consumer, sports and leisure organisations including St Kilda Football Club, Intrepid Travel, Golf Australia and Mt Buller Ski Resort.
With a successful track record in building marketing strategies and plans to meet brand and sales targets, Matt has lead teams to deliver superior results, often within tight time frames and limited budgets.
Matt joined GMHBA in 2011 and led the re-brand of GMHBA to refresh and revise the brand to what you see today.
Meet the Board of Directors
Our board consists of super experienced senior executives who understand the importance of protecting your most valuable asset: your health.
OAM, KSJ, B App. Sc (Hons),dip OR.
Executive Chairman – Aerolite Quarries Pty Ltd
Executive Chairman – Jakape Pty Ltd
Chairman – Victorian Regional Channels Authority
Director – Aviation Australia Development Ltd
B.com, MBA, FcA, MAicd.
Director – Godfrey Hirst Australia Pty Ltd
Director – The Geelong Chamber of Commerce
BA, LLB. GAicd
Director – The Geelong College Ltd
Partner - MacGillivrays Solicitors (until July 2012)
RN, MBA, MAicd, FcdA.
Managing Director – Intuitively Focussed p/l
Chairman – Monash Centre for Green Chemicals Future
Chairman – Clayton Bio Medical Imaging Laboratories
Chairman – Southern Metropolitan Cemeteries Trust
Director – General Practice (Vic)
AdvDip Fin Services (Superannuation) FAICD
Chairman – FABAL Group
Member – Future Fund Advisory Board, The Oaktree Foundation
Director – Victorian Managed Insurance Authority
Chairman of Mercer Financial Advice (Australia) Ltd
Continued under "More Info"
BE, MBA, MAICD
Director – Currant Marketing Pty Ltd
Deputy Chair – Mt Baw Baw Alpine Resort
Director – eftpos Payments Australia Limited
MBChB LLB MBHL MPH FAFPHM MAICD
Director - Dispute Resolution Services
Director - The Young and Well CRC
Director - Family Planning