- Coronavirus FAQ's
- How we're supporting you during coronavirus
- health.com.au with Kieser
- The value of private health insurance in a pandemic
- Adding or removing people from your account
- Authorising another person on your cover
- Cover review
- How do I check my limits?
- Pre-existing conditions
- Suspending your cover
- Updating your details
- What am I covered for?
- Waiting periods explained
- Private health insurance reforms
- Gap in cover
- Emergency Department Fees
- Going to Hospital
- Hospital Added Costs
- Insulin Pumps
- IVF & assisted reproductive services
- LHC exemptions
- Public vs. Private
- Restrictions & Exclusions
- Understanding out of pockets
- What is an excess?
- What is LHC?
- What is the MBS?
- Where does Medicare fit in?
- Transcranial Magnetic Stimulation (TMS) Pilot
- Annual premium review
- Can I lock in my premium?
- I can’t use my cover like I used to...
- What if my cover is currently suspended?
- Where do my premiums go?
- Why does my premium change every year?
- Why does my premium change, if I rarely make claims?
- Why is my price change different to the national average percentage?
- 3 ways to save money on your health insurance.
I can’t use my cover like I used to...
With everything changing due to COVID-19, we’ve acted as quickly as possible to support our customers. This has included options such as the premium increase postponement, extended policy suspension options, and telehealth benefits on services including physio, psychology and more.
Given many service providers closed and customers couldn’t claim on some extras services, we’ve added new telehealth options so we could cover and pay benefits to customers
At health.com.au, extras annual limits run per calendar year. Customers still have until Dec 31 to use their limits. With many providers across the country still offering essential services, customers are still able to make the most of their remaining limits.
Throughout this period, we’ve continued to fund critical treatments and surgeries included in Hospital covers, such as heart failure, cardiac surgery, infants at risk, neurosurgery, dialysis, pregnancy, oncology and chemotherapy treatment etc.
At present, there are different arrangements between the states regarding exactly what type of elective surgeries are permitted. Even with the uncertainty around elective surgeries at present, we’re still expecting a similar volume of urgent and emergency admissions into the private system, as well as an influx of elective procedures, as soon as the restrictions are relaxed.
health.com.au will cover all customers with hospital cover for COVID-19 related hospitalisations, regardless of their level of cover, provided you’ve served any applicable waiting periods.
This benefit has been extended until 31 March 2021 to continue to offer customers peace of mind during the coming months.
Take a look at our article on the value of private health insurance in a pandemic here.