- Frank + health.com.au
- How do I check my limits?
- Cover review
- Updating your details
- What am I covered for?
- Coronavirus FAQ's
- How we're supporting you during coronavirus
- The value of private health insurance in a pandemic
- Adding or removing people from your account
- Authorising another person on your cover
- Pre-existing conditions
- Suspending your cover
- Waiting periods explained
- Private health insurance reforms
- Gap in cover
- Ambulance explained
- Ante/Post Natal Services
- Dental Explained
- Extras limits explained
- Health Appliances
- Health Screening
- HICAPS & HealthPoint explained
- How does extras cover work?
- Natural Therapies
- Non PBS prescriptions
- Optical explained
- Set Benefits FAQ
- Telehealth Benefits
- Travel vaccines
- What is health maintenance?
- Emergency Department Fees
- Going to Hospital
- Hospital Added Costs
- Insulin Pumps
- IVF & assisted reproductive services
- LHC exemptions
- Public vs. Private
- Restrictions & Exclusions
- Understanding out of pockets
- What is an excess?
- What is LHC?
- What is the MBS?
- Where does Medicare fit in?
- Transcranial Magnetic Stimulation (TMS) Pilot
- Mental Health Waiver
- Entry Hospital
- Annual premium review
- Can I lock in my premium?
- I can’t use my cover like I used to...
- What if my cover is currently suspended?
- Where do my premiums go?
- Why does my premium change every year?
- Why does my premium change, if I rarely make claims?
- Why is my price change different to the national average percentage?
- 3 ways to save money on your health insurance.
We understand that your account may fall into arrears. These things happen.
Some examples below could be the reason your cover is currently in arrears:
- Your bank details are incorrect
- You have changed banks or closed the account, and these haven’t been updated
- You might also be in arrears because your account didn’t have enough money in it on the day of our direct debit
Health.com.au isn’t able to pay any benefits for any treatment you receive while your account is in arrears. You’re still covered, but you’ll need to get your payments up to date before we can pay you any money or allow you to claim using your claims card.
The quickest and easiest way to get your cover back up to date is to sign into health.com.au and make a credit card payment.
Or, if it’s easier, you can call us to make a credit card payment over the phone or organise another payment date that suits you better.
If your cover is more than two months in arrears, please contact us as your cover may be subject to termination.
Please note: If we don’t hear from you when your payment is declined, we’ll attempt a double payment on your next payment date.
Have you heard the word?
On 1 July 2021, health.com.au will join forces with Frank Health Insurance.
Learn more about direct debit payments during the transition here.