Payment failed?

We understand that your account may fall into arrears. These things happen.

Some examples below could be the reason your cover is currently in arrears:

  • Your bank details are incorrect
  • You have changed banks or closed the account, and these haven’t been updated
  • You might also be in arrears because your account didn’t have enough money in it on the day of our direct debit isn’t able to pay any benefits for any treatment you receive while your account is in arrears. You’re still covered, but you’ll need to get your payments up to date before we can pay you any money or allow you to claim using your claims card. 

The quickest and easiest way to get your cover back up to date is to sign into and make a credit card payment.

Or, if it’s easier, you can call us to make a credit card payment over the phone or organise another payment date that suits you better.

If your cover is more than two months in arrears, please contact us as your cover may be subject to termination.

Please note: If we don’t hear from you when your payment is declined, we’ll attempt a double payment on your next payment date.



Have you heard the word?

On 1 July 2021, will join forces with Frank Health Insurance.

Learn more about direct debit payments during the transition here.