- Coronavirus FAQ's
- How we're supporting you during coronavirus
- The value of private health insurance in a pandemic
- Adding or removing people from your account
- Authorising another person on your cover
- Cover review
- How do I check my limits?
- Pre-existing conditions
- Suspending your cover
- Updating your details
- What am I covered for?
- Waiting periods explained
- Private health insurance reforms
- Gap in cover
- Ambulance explained
- Ante/Post Natal Services
- Dental Explained
- Extras limits explained
- Health Appliances
- Health Screening
- HICAPS & HealthPoint explained
- How does extras cover work?
- Natural Therapies
- Non PBS prescriptions
- Optical explained
- Set Benefits FAQ
- Telehealth Benefits
- Travel vaccines
- What is health maintenance?
- Emergency Department Fees
- Going to Hospital
- Hospital Added Costs
- Insulin Pumps
- IVF & assisted reproductive services
- LHC exemptions
- Public vs. Private
- Restrictions & Exclusions
- Understanding out of pockets
- What is an excess?
- What is LHC?
- What is the MBS?
- Where does Medicare fit in?
- Transcranial Magnetic Stimulation (TMS) Pilot
- Mental Health Waiver
- Entry Hospital
- Annual premium review
- Can I lock in my premium?
- I can’t use my cover like I used to...
- What if my cover is currently suspended?
- Where do my premiums go?
- Why does my premium change every year?
- Why does my premium change, if I rarely make claims?
- Why is my price change different to the national average percentage?
- 3 ways to save money on your health insurance.
- Frank + health.com.au
Going to Hospital
Going to hospital can be scary enough, let alone trying to understand how your cover works and the fees involved. If you’re feeling a little lost or confused regarding the way your coverage works for your upcoming hospital visit, you’re most certainly not alone.
The below article is designed to help you understand your hospital cover, and will ensure you’re feeling good once the day comes to head on in.
Before we chat about your hospital visit, you’ll just need to confirm a couple of things:
- Do you have an MBS Item number? Whether you’re having your appendix out or finally getting that new leg, the government has set an MBS (five digit) item number to identify the that particular procedure. Have a chat to your surgeon and grab all the item numbers involved, as our conversation won’t get too far without it!
- When are you going in? Even if you don’t have an exact date, it’ll be helpful if you can let us know if you’re planning on going in tomorrow, next week or next year. This will assist us in ensuring all your waiting periods are served when the day arrives.
- Where are you going? Do you have a hospital in mind? Or are you still weighing up a couple of options? Once you’ve got the name of the facility you’re heading into, we can check it’s on our (huge) list of agreement hospitals, so you can be sure we’re able to cover you for your stay.
No idea which hospital you’re going to? Private or Public all a little overwhelming?
Your GP and surgeon are probably the best people to have a chat to. Most of the time your chosen surgeon will work out of one or two select hospitals, narrowing it down and making it a little easier for you.
We have contracts with the vast majority of Private Hospitals in Australia, which means all you have to pay for your stay is the excess. It still might be worth a check in with them to make sure there’s nothing extra to pay (TV, extra comfort, a significant other boarding with you etc.)
Aside from the hospital, it is also important to get a quote from your surgeon and anaesthetist for any potential out of pocket costs they may be charging. To help avoid or eliminate any large out of pocket costs, we allow the use of the Access Gap cover scheme, which can often reduce or even eliminate the out of pocket costs associated with having a surgery in private hospital. Not only that, but it will also mean the practitioner will send all the invoices to us directly, preventing you from having to handle them so you can focus on the most important thing, your recovery!
Talk to your surgeon about access gap billing during your next appointment.