- Coronavirus FAQ's
- How we're supporting you during coronavirus
- health.com.au with Kieser
- The value of private health insurance in a pandemic
- Adding or removing people from your account
- Authorising another person on your cover
- Cover review
- How do I check my limits?
- Pre-existing conditions
- Suspending your cover
- Updating your details
- What am I covered for?
- Waiting periods explained
- Private health insurance reforms
- Gap in cover
- Emergency Department Fees
- Going to Hospital
- Hospital Added Costs
- Insulin Pumps
- IVF & assisted reproductive services
- LHC exemptions
- Public vs. Private
- Restrictions & Exclusions
- Understanding out of pockets
- What is an excess?
- What is LHC?
- What is the MBS?
- Where does Medicare fit in?
- Transcranial Magnetic Stimulation (TMS) Pilot
- Annual premium review
- Can I lock in my premium?
- I can’t use my cover like I used to...
- What if my cover is currently suspended?
- Where do my premiums go?
- Why does my premium change every year?
- Why does my premium change, if I rarely make claims?
- Why is my price change different to the national average percentage?
- 3 ways to save money on your health insurance.
Emergency Department Fees
Private hospital insurance covers you in the event you’re formally admitted into a private facility and are required to pay an excess. This is known as being an ‘inpatient’. The charges for your bed fees, medication, theatre etc. will all be billed directly to your health fund.
If you do need to visit an emergency department attached to a private hospital prior to a potential admission, but you’re not admitted after being assessed, you'll be considered an 'outpatient', which means that you won’t be covered by health.com.au (or any other health insurer) for the emergency room fee. However, if you are subsequently admitted after being treated in the emergency room and pay your excess, you’ll receive a separate invoice for your emergency room treatment outside of your standard hospital inpatient invoices and any surgical fees incurred.
As a definition, an outpatient service is something that has been performed outside of private hospital, without an admission being necessary. (a GP visit is the most common example of an outpatient service).
If you find yourself significantly out-of-pocket for your emergency department fee, you may be eligible to claim a rebate under the Medicare Safety Net.
If you attend an emergency room attached to a public hospital, this doesn’t incur a fee and will be fully covered by Medicare.