- Coronavirus FAQ's
- How we're supporting you during coronavirus
- health.com.au with Kieser
- The value of private health insurance in a pandemic
- Adding or removing people from your account
- Authorising another person on your cover
- Cover review
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- Suspending your cover
- Updating your details
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- Waiting periods explained
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- What is an excess?
- What is LHC?
- What is the MBS?
- Where does Medicare fit in?
- Transcranial Magnetic Stimulation (TMS) Pilot
- Annual premium review
- Can I lock in my premium?
- I can’t use my cover like I used to...
- What if my cover is currently suspended?
- Where do my premiums go?
- Why does my premium change every year?
- Why does my premium change, if I rarely make claims?
- Why is my price change different to the national average percentage?
- 3 ways to save money on your health insurance.
HICAPS & iSOFT explained
Claiming your extras with health.com.au is super simple. You can either make use of your healthcare providers’ HICAPS or iSOFT eftpos-style claiming facilities provided by HICAPS and iSOFT HealthPoint, or claim online through our website.
The HICAPS and iSOFT systems allow you to claim during your appointment with your healthcare provider (like your dentist or optometrist):
- Swipe your Claims Card through an EFTPOS style terminal, and any entitlements will be automatically authorised and paid
- If there's a difference between your Extras benefit and the fee charged by your provider, then you'll need to pay this on the spot.
If your provider doesn't have HICAPS, iSOFT or it's not an option for any reason, you'll have to pay upfront. Make sure you keep invoice for online claiming.
*Keep in mind the HICAPS or iSOFT receipt is not sufficient. We'll need the full tax invoice to assess the claim at our end.