HICAPS & HealthPoint explained

Claiming your extras with health.com.au is super simple. You can either make use of your healthcare providers’ HICAPS or HealthPoint eftpos-style claiming facilities provided by HICAPS and HealthPoint, or claim online through our website.
The HICAPS and HealthPoint systems allow you to claim during your appointment with your healthcare provider (like your dentist or optometrist):

  • Swipe your Claims Card through an EFTPOS style terminal, and any entitlements will be automatically authorised and paid
  • If there's a difference between your Extras benefit and the fee charged by your provider, then you'll need to pay this on the spot.

If your provider doesn't have HICAPS, HealthPoint or it's not an option for any reason, you'll have to pay upfront. Make sure you keep invoice for online claiming.

*Keep in mind the HICAPS or HealthPoint receipt is not sufficient. We'll need the full tax invoice to assess the claim at our end.



Have you heard the word?

On 1 July 2021, health.com.au will join forces with Frank Health Insurance.

Learn more about upcoming important dates that will affect claiming here.