- Coronavirus FAQ's
- How we're supporting you during coronavirus
- The value of private health insurance in a pandemic
- Adding or removing people from your account
- Authorising another person on your cover
- Cover review
- How do I check my limits?
- Pre-existing conditions
- Suspending your cover
- Updating your details
- What am I covered for?
- Waiting periods explained
- Private health insurance reforms
- Gap in cover
- Ambulance explained
- Ante/Post Natal Services
- Dental Explained
- Extras limits explained
- Health Appliances
- Health Screening
- HICAPS & HealthPoint explained
- How does extras cover work?
- Natural Therapies
- Non PBS prescriptions
- Optical explained
- Set Benefits FAQ
- Telehealth Benefits
- Travel vaccines
- What is health maintenance?
- Emergency Department Fees
- Going to Hospital
- Hospital Added Costs
- Insulin Pumps
- IVF & assisted reproductive services
- LHC exemptions
- Public vs. Private
- Restrictions & Exclusions
- Understanding out of pockets
- What is an excess?
- What is LHC?
- What is the MBS?
- Where does Medicare fit in?
- Transcranial Magnetic Stimulation (TMS) Pilot
- Mental Health Waiver
- Entry Hospital
- Annual premium review
- Can I lock in my premium?
- I can’t use my cover like I used to...
- What if my cover is currently suspended?
- Where do my premiums go?
- Why does my premium change every year?
- Why does my premium change, if I rarely make claims?
- Why is my price change different to the national average percentage?
- 3 ways to save money on your health insurance.
- Frank + health.com.au
Private health insurance reforms
Private Health Insurance in Australia is being reformed. Starting in April 2019, everything’s going to get simpler, clearer, and easier to understand. (Finally.)
Here’s everything you need to know.
Gold, Silver, Bronze & Basic
No more messing around with complicated names, features, and descriptions. All hospital cover will be categorised into one of four brackets, so you can quickly tell what sort of cover you’ve got, and make it easier to compare with others.
You’ve probably noticed that there’s some serious jargon in private health insurance. There are literally thousands of technical terms floating around and it's not completely obvious what they all mean. The terminology has been rewritten into ‘standard clinical definitions’ which will be much more customer-friendly. Now you can actually understand what you’re covered for, and it’ll be much easier to compare and understand different health insurance policies.
Some Natural Therapies will lose coverage
The government have conducted a thorough review of natural therapies and have decided Health Funds in Australia are no longer able to pay a benefit towards certain services.
Alexander technique, aromatherapy, Bowen therapy, Buteyko, Feldenkrais, herbalism, homeopathy, iridology, kinesiology, naturopathy, Pilates, reflexology, Rolfing, shiatsu, tai chi, and yoga are all being shown the door.
Health insurers now have the option to offer a discount on hospital cover to customers aged between 18 and 29. The discount will be based on the customer’s age. However the longer you wait the less of a discount you get.
Health insurers can now offer a $750 excess for a Single cover and $1,500 for a Couple, Family or Single Parent cover. This will allow people to choose cover with a higher excess in return for lower premiums, while also meeting the requirements for Medicare Levy Surcharge exemptions.
14% of all annual private health insurance hospital benefits is spent on prostheses. They’re simply too expensive, so the government is making these more affordable, which will help us keep premium increases as low as possible.
What is a PHIS?
Your PHIS (Private Health Insurance Statement) provides a general overview of your cover with health.com.au, and contains a summary all of the key product features.
We’re required to send you a copy of this once per year—exciting, we know— but don't stress: you can also request a copy at any time and we'll send it to you.
Your PHIS also replaces the tax statement we used to send out to you. All the relevant information and data is now automatically sent to the Australian Taxation Office (ATO).
There are a few types of Private Health Information Statements:
Hospital - describes the clinical categories covered by the policy, and identifies restrictions, waiting periods and any additional payments (excesses, co-payments and gaps).
General Treatment - describes general treatment cover, including which services are covered, waiting periods, benefit limits and example benefits for each type of service.
Combined - describes the features and limitations of a combined hospital and general treatment cover, with details as above.
Please keep in mind that a PHIS only gives a summary of each product. If you’re keen to read the fine print and detail contained in your specific policy guide, you can check it out when logged in here.
Keen to know more? Drop us a line.