Gap in cover

When transferring to a new health insurance provider, your old fund will send through a transfer certificate. This is an important document. It’s a certificate shows the time you’ve spent at your previous fund, and the type of cover that you held. This allows any waiting periods you have served to be transferred across to your new fund— which means you won’t have to serve them again. 

For your served waiting periods to be transferred across, will allow up to 60 days between leaving your old insurer, and your start date with us. If you’ve joined and your old fund policy is still active, we’ll send a transfer request to them with the date you became active in our systems, which means they’ll cancel you the day before the date of the request. This results in no gap in cover between the two insurers.

However, if it’s been more than 60 days between you cancelling your current insurance and subsequently deciding to take out a policy with, after more than 60 days, your waiting periods served with your old fund won’t stand, and will need to be re-served. 



Have you heard the word?

On 1 July 2021, will join forces with Frank Health Insurance.

Learn more about the upcoming cover changes here.