- Frank + health.com.au
- How do I check my limits?
- Cover review
- Updating your details
- What am I covered for?
- Coronavirus FAQ's
- How we're supporting you during coronavirus
- The value of private health insurance in a pandemic
- Adding or removing people from your account
- Authorising another person on your cover
- Pre-existing conditions
- Suspending your cover
- Waiting periods explained
- Private health insurance reforms
- Gap in cover
- Ambulance explained
- Ante/Post Natal Services
- Dental Explained
- Extras limits explained
- Health Appliances
- Health Screening
- HICAPS & HealthPoint explained
- How does extras cover work?
- Natural Therapies
- Non PBS prescriptions
- Optical explained
- Set Benefits FAQ
- Telehealth Benefits
- Travel vaccines
- What is health maintenance?
- Emergency Department Fees
- Going to Hospital
- Hospital Added Costs
- Insulin Pumps
- IVF & assisted reproductive services
- LHC exemptions
- Public vs. Private
- Restrictions & Exclusions
- Understanding out of pockets
- What is an excess?
- What is LHC?
- What is the MBS?
- Where does Medicare fit in?
- Transcranial Magnetic Stimulation (TMS) Pilot
- Mental Health Waiver
- Entry Hospital
- Annual premium review
- Can I lock in my premium?
- I can’t use my cover like I used to...
- What if my cover is currently suspended?
- Where do my premiums go?
- Why does my premium change every year?
- Why does my premium change, if I rarely make claims?
- Why is my price change different to the national average percentage?
- 3 ways to save money on your health insurance.
How does hospital claiming work?
On 1 July 2021, health.com.au will join Frank Health Insurance. 24 June is the last day to submit outstanding claims and update your address with health.com.au.
Claiming and the online member area are unavailable from 25 June onwards. You can claim again with Frank from 1 July 2021.
Learn more about upcoming important dates that will affect claiming here.
Now, back to what you came here for: How does hospital claiming work?
When you’re admitted to a private or public hospital, simply let them know that you currently have a policy with health.com.au (or Frank if after 1 July).
Your hospital account will then be sent directly to health.com.au (or Frank if after 1 July) for assessment.
Just be aware that you might be sent invoices for any specialist services you received while you’re in hospital - likely to be things such as things like anaesthetists or assisting surgeons. These Medical services require a separate claiming process.
What does ‘contract’ hospital mean?
A contract hospital is a private hospital with which we have a direct billing agreement. We have agreements with nearly every private hospital in Australia.
Please note: each policy varies and have different exclusions and restrictions with regards to your hospital cover. Please refer to the going to hospital guide to ensure you are aware of how it works.